For software issues write to info@raveng.it. For information processed by CE4U, contact privacy@raveng.it. Do not include passwords, GitHub tokens, API keys, complete customer files or confidential photographs in your first report.
1 What to include
- Put “Rilievo 4.0” in the subject to distinguish it from Rilievo CE.
- Include app version/build, device model and iOS version.
- Describe the steps, expected result and full error message.
- Identify the AI route: local and model, API and provider/model, or Codex Cloud.
- Attach only a screenshot without credentials or customer data, or a DEMO example reproducing the issue.
Any customer attachment must be agreed through a suitable channel and limited to what is necessary. Software support and a professional asset engagement are different services. No response time or service level is promised unless agreed.
2 Is it the same app as Rilievo?
No. Rilievo 4.0 organises evidence and Industry 4.0 appraisal drafts. Rilievo is the CE inspection and assessment product. They have separate local data, settings and subscriptions; buying one does not automatically unlock the other. See other products in the RAVENG catalogue.
3 Can I obtain a definitive appraisal automatically?
No. Every result is an UNVALIDATED DRAFT. The appraiser checks the real asset, classification, requirements, interconnection, documents, sources, calculations and scheme conditions, corrects errors and completes formalities before signing, swearing, delivering or using it. A professional's name or signature field in a PDF is not approval. Read method and limitations.
4 Does it cover Transizione 5.0 and 2026 investments?
Not automatically. Collection can support the 4.0 technical component but does not replace the energy checks, certifications and GSE procedure for 5.0. The 2026 scheme and Annexes IV/V require a specific classification; the historical Annex A/B catalogue is not automatically converted. A record selection does not establish applicability. Intangible assets and software require their own review.
5 Must I use Codex Cloud?
No. Choose local AI with a compatible device/model or AI via token with your API service. Codex Cloud requires a dedicated private GitHub repository and connected compatible environment. Entering a repository name in the app is not sufficient. Automatic PR/@codex transport uses Codex Cloud (Legacy); the new Cloud does not automatically enable those comments. Use the guide’s manual response.json route if necessary. The complete guide explains available setups, the first DEMO job and checking its result.
6 Why is a cloud job stalled?
Check connectivity, owner/repository/branch, token validity and permissions, Codex repository access and the selected environment. Successful synchronisation proves upload, not processing. A comment, PR or Codex “completed” status does not prove that the correct response was imported. Check the response file expected for that job and the guide's manual recovery instructions. Do not repeatedly start identical jobs before identifying where processing stopped.
7 Are my photographs anonymous or sent to CE4U?
Operational records are local; ordinary capture does not automatically send them to CE4U. Selecting a remote route sends material to the privacy notice's recipients: GitHub/OpenAI for Codex or the API provider and possible routed providers. Material is not automatically anonymised. Network screenshots, invoices and apparently technical images may contain personal information, confidential details or secrets. Read privacy and check client authorisation before sending.
8 Does the subscription include ChatGPT or API credits?
No. The Italian App Store offer is €29.90/month or €299.00/year with a 14-day introductory free trial for eligible accounts when displayed by Apple; one introductory offer per group. The selected paid plan follows unless cancelled under Apple's conditions. Apple displays the actual price and terms. ChatGPT/Codex, API usage, research, any GitHub services and connectivity are separate. No cloud route is promised as unlimited. A ChatGPT subscription does not imply API credits.
9 How do I cancel or restore a subscription?
Open iPhone Settings > your name > Subscriptions and select Rilievo 4.0. Check confirmation and the end date. Deleting the app does not stop renewal. The app's “Restore purchases” restores the available entitlement for the same Apple account, not your appraisal records. Request refunds through Apple, subject to applicable terms and rights. See terms.
10 Can I export after expiry?
Reading and exporting saved records remain available without renewal; new capture, editing and starting AI require a verified active entitlement. Create and check copies before uninstalling or changing phones. Restore purchases, a cloud repository or a ZIP are not a promise of automatically rebuilding app records.
11 What if the PDF is incomplete or contains errors?
Retain the previous report, verify that the asset and appraisal contain the necessary data and results, then create a new version. Open the full PDF and annexes: check network details, columns, page breaks, photographs, conclusions and warnings. For a symbol that cannot be represented, follow the Unicode-code indication and compare source material; do not ignore placeholders. If necessary processing is missing, do not deliver the PDF as definitive.
12 What if the app is not yet in the Store?
Public availability follows Apple approval and the official listing. These pages do not state that the app is already purchasable. Any TestFlight invitation has its own conditions and expiry. Distribution settings exclude mainland China.
13 Accessibility reports
Read accessibility information. To report a barrier, identify the page or screen, device, assistive tool and steps. You may request information in a format better suited to your needs.
14 Why can't I see a free trial?
Apple determines eligibility and displays the available offer before confirmation. An account that already redeemed an introductory offer in the group does not receive another trial by choosing the other period. Do not confirm if Apple's purchase sheet does not match the offer you want. To avoid a charge after a trial, cancel at least 24 hours before it ends under Apple's instructions and check confirmation in your account.
15 Why doesn't AI update everything on its own?
The default Essential mode leaves asset reviews, document research and periodic alert reviews to the professional's commands. Plate extraction remains automatic; annotated photos can be processed when their option is enabled; photos wait at least 30 seconds after the latest change to the asset. This is a scheduling pause, not a promised analysis duration. Also check the AI route, permissions and active entitlement. Automatic mode can create more calls and costs.
16 Is the AI Usage total an invoice or spending cap?
No. It estimates recorded API calls, excludes some external billing and does not stop usage above a budget. Check model, tier, cache, searches and custom prices; an unknown price can make totals incomplete. Tests, corrections and unusable responses may also cost money. Verify statements and limits with the provider. CSV files may include client names and codes: restrict sharing and retention.
17 How do I delete an appraisal?
Swipe it left in the home list or open its long-press menu, choose Delete and check the code, client and counts before confirming. Retain necessary copies first. Reports, Photos/iCloud, AI Usage, CSV, cloud, backups and shared files are not automatically deleted with the appraisal.
18 Why are captures also in Photos, and why is the album missing?
Copying captures is initially enabled; you can disable it in Camera and arrows > Photo Library. Full access allows managing the Rilievo 4.0 album, limited access can save without the album, denied/restricted access keeps captures only in the app. Imported photos and scanned documents are not duplicated. Check any error in settings. Copies contain a date and may contain appraisal coordinates; iCloud Photos may sync them even with local AI. Deleting the appraisal does not delete Photos/iCloud copies.
19 Is the euro amount my card's exchange rate?
No. It estimates API costs excluding VAT using an ECB reference or manual rate. Check the source/date; offline it may retain the last known reference. Cards, banks and providers can use different rates or charges. CSV is informational, not an invoice or automatic budget control.
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