ErgoTime · Support
Help, where you need it.
Using the app, language, documents and subscriptions. Answers to help you continue your work.
Choosing your language
- During setup, use the language selector.
- Later, open About → App language.
- Choose Italiano, English or automatic mode.
Automatic mode selects Italian only when it is the primary iOS language; otherwise it selects English. Apple system sheets may follow the iOS settings. Personal notes and previously saved documents are not rewritten.
Frequently asked questions
How do I start an assessment?
Open Assess and start a new assessment. Describe the workstation and task, select the manual handling type and enter the observed data. Follow the guided workflow, review warnings and results, then save the assessment to the archive.
Do not adjust inputs to obtain a favourable result. If the method reports that a task is outside its scope, check the actual conditions and choose an appropriate method.
How can I check the NIOSH calculation?
In Calculate, open Lifting index. A numerical check uses: load mass 23 kg, H 25 cm, V 75 cm, D 25 cm, A 0°, frequency 0.2 lifts/min, short duration and good coupling. Expected results: RWL 23 kg and LI 1.000.
This is a numerical example. It does not establish that a real workstation is safe or that the method applies in every situation.
How do I preview, print and export?
Use Preview beside the export or share actions to inspect the document or text. Close the preview, select the export action and use the iOS sheet to save, print or share. Available destinations depend on the apps and services on your device.
Do photographs measure distances or forces?
No. They document the workstation. Dimensions and forces must be measured using appropriate instruments and procedures, then entered by the assessor. Avoid faces, personal labels and other unnecessary identifying information.
Where is my data stored?
Assessments, photographs and documents are stored locally in the app. No ErgoTime account is required, and no ErgoTime cloud archive is included. Before deleting the app, resetting or replacing the device, export the documents you need and check your copies.
What should I do if time stamping fails?
Check your connection and try again. The external RFC 3161 service may be unavailable. Check the status shown in the document: do not describe a report without a valid token as time-stamped. The service does not promise a qualified time stamp.
How do I restore a subscription?
Use the Apple Account used for the purchase. With an active connection, open About → Subscription → Restore purchases. If access is not restored, check the subscription status in your Apple Account subscription settings.
Why are prices displayed in a different currency?
Currency and price depend on your Apple Account storefront, not the ErgoTime language. Check the price in the Apple purchase sheet before confirming. TestFlight purchases use Apple’s test environment and do not establish the price charged in the Italian storefront.
Can I use it offline?
Calculations, learning content and the archive are local. Purchases, restoration, refreshed subscription checks, time-stamp services and web links require a network connection. Access to paid features depends on the subscription status recognised by the app.
Does the result constitute certification?
No. The report is an unvalidated technical draft. The professional must verify the inputs, applicability of the method, standard references and conclusions before operational use.
Contact us
Describe the issue.
Help us investigate it.
Email info@raveng.it with the app version and build, iOS version, iPhone model, selected language and steps to reproduce the issue. Include the exact error message and, if useful, a screenshot with personal and confidential information removed.
Do not send passwords, Apple verification codes, health data or confidential reports without arranging an appropriate method first. Software support does not constitute professional validation of your report.
Email support