Start with the complete guide for installation and use. For a particular issue, follow the checks below, then contact us with the exact message.
Before reporting an issue
- Check app version, iOS and iPhone model.
- Record the screen, action and message displayed.
- Include language and selected AI engine, local or cloud.
- For cloud, include PR number and state. Never send tokens or passwords.
- Retain the survey and exports. If the archive cannot open, do not uninstall.
Email info@raveng.it. Your initial report should not include customer photographs, confidential manuals or unnecessary personal information. If further evidence is needed, we agree on content and channel first. Privacy enquiries: privacy@raveng.it.
A PR is open but no result arrives
A PR establishes submission. Open the conversation in the Codex tab and check repository connection, GitHub integration environment, account permissions and plan limits. Chapter 8 explains the complete test: the correct result must reach the app. Do not repeatedly create new requests.
I see a 403 error
Identify whether it comes from GitHub or Codex. Permissions, pending tokens, SSO, company policy, limits or service availability may cause it. It is not always temporary. Do not grant administrative rights or disable security as a workaround.
A local model will not start
Check device compatibility, download state, free storage and available memory in Local models. Use a compatible model; photograph analysis requires vision support. Compatibility of an iPhone family does not mean that every model will run.
Can I use cloud without ChatGPT
The described Codex Cloud route requires an account with access to the necessary functions and a configured GitHub repository. Rilievo's price does not include these accounts, credits or unlimited capacity. A local model does not require a ChatGPT account.
I paid but access remains inactive
Use the Apple account that made the purchase and try Restore purchases in the app. Sandbox/TestFlight transactions are not production purchases. Do not buy another plan to recover the first. If the issue persists, send a status screenshot excluding unnecessary personal information.
How do I cancel
Open iPhone Settings > your name > Subscriptions > Rilievo RAVENG and follow Apple's process. Check the displayed expiry date. Uninstalling does not cancel renewal. See Apple's instructions.
Can I read my records after expiry
Yes. Saved surveys remain readable and exportable; new collection, editing and starting AI require a verified subscription. Retain authorised, verified copies. Restoring purchases does not restore a lost archive.
Does deleting in the app delete cloud copies
No. GitHub, commit history, PRs, cloud chats, exports and backups require separate management. Disabling cloud prevents new submissions according to the setting; it does not delete previously transmitted material or necessarily stop jobs already running.
Is the report ready for signature
It is a draft to review. Check data, photographs, sources, legislation, risks and conclusions; complete missing evidence and use your office's approval process. Purchase does not include RAVENG certification, sworn appraisal or a professional signature.
Useful pages
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